Conduent to showcase augmented and virtual reality training offerings at NRF 2019
Providing the best customer experience begins with proper employee training. With that in mind, Conduent will showcase its latest augmented reality (AR) and virtual reality (VR) training experiences at NRF 2019: Retail’s Big Show, to be held from 13th to 15th January, 2019 at New York’s Javits Center. This a digital interactions company provides digital platforms and business solutions that converge digital and physical shopping to help retailers create a better customer experience.
The AR and VR offerings on display at Conduent’s booth (#4161) will include:
AR Forklift Training: Safety is of utmost importance in a warehouse environment. AR can be used as an asset for on-the-job training to assist employees in learning how to operate machinery, such as a forklift, more safely. Using a smart device (phone, tablet, etc.), the AR experience provides a 360-degree view of parts of a forklift, how to use it, and quizzes the employee on safety at the end of the experience.
VR Grocery Pickup Training: Training employees on store layout and proper picking techniques when shopping on a customer’s behalf can be time consuming. In this experience, employees wear a VR headset to go through a series of on-the-job challenges and scenarios to learn proper methods. They also receive information on preferred store flow, how to make the best choices for customers and techniques for handling product availability changes.
“Employee engagement and workforce skills are an essential element in remaining competitive in retail, but comprehensive training can be time consuming,” said Leo Blankenship, General Manager, Conduent Learning Services. “With intelligent learning technologies, employees are educated on different scenarios, receive immediate feedback, and can develop and improve skills before being placed in real-world situations.”
Conduent’s virtual and augmented learning experiences are designed to empower learners to achieve consistent results for organizations. Not only is on-the-job training more interactive and engaging for employees, but AR and VR technologies capture data that provide insight on individual performance that can be linked back to prove company-wide ROI.